Terms & Conditions
Last Updated: July 23, 2026
Welcome to Entrepot Media Pvt. Ltd. (“Entrepot Media,” “we,” “us,” or “our”).
These Terms & Conditions govern your access to and use of our website and the services provided by Entrepot Media. By accessing our website, submitting an inquiry, requesting a quotation, engaging our services, or entering into a business relationship with us, you agree to these Terms & Conditions.
If you do not agree with these terms, please discontinue use of our website and services.
1. About Entrepot Media
Entrepot Media Pvt. Ltd. is a digital marketing and technology services company providing solutions that may include:
Website Design & Development
Search Engine Optimization (SEO)
Social Media Marketing
Google Business Profile Management
Digital Advertising & Lead Generation
Branding & Creative Services
WhatsApp Business Solutions
Bulk SMS Services
Voice Communication Services
RCS Messaging
Conversational AI & Chatbot Solutions
Other digital marketing and technology-related services
The exact scope of services provided to each client will depend on the quotation, proposal, agreement, invoice, or other written communication accepted between Entrepot Media and the client.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent, illegal, or malicious activities.
Attempt to gain unauthorized access to our website, servers, systems, or databases.
Introduce viruses, malware, malicious scripts, or other harmful technologies.
Copy or reproduce website content without authorization.
Attempt to disrupt or interfere with website functionality.
Use automated systems to improperly scrape, extract, or misuse website information.
Impersonate another individual, company, or organization.
We reserve the right to restrict or terminate access to our website where misuse is detected.
3. Service Engagement
A service engagement may begin after the client accepts a proposal, quotation, service agreement, invoice, purchase order, or other written confirmation provided by Entrepot Media.
The scope of work, deliverables, pricing, timeline, and other project-specific conditions may be defined separately.
Where project-specific terms conflict with these general Terms & Conditions, the mutually agreed project-specific written terms may take precedence for that engagement.
4. Client Responsibilities
Clients are responsible for providing accurate and timely information necessary for us to perform the agreed services.
This may include:
Business information
Website content
Images, videos, logos, and branding materials
Domain and hosting access
Website administrator credentials
Social media account access
Advertising account access
Google Business Profile access
Analytics access
Product or service information
Required approvals and feedback
Delays in providing information, credentials, content, approvals, or feedback may affect project timelines.
The client is responsible for ensuring that materials supplied to Entrepot Media can legally be used for the intended purpose.
5. Quotations and Pricing
Prices provided through proposals or quotations are based on the project requirements known at the time of preparation.
If the scope of work changes, additional charges may apply.
Requests for additional pages, functionality, integrations, campaigns, revisions, content, design work, or services outside the agreed scope may be quoted separately.
Prices may also change for future services or renewals.
6. Payment Terms
Payment terms will generally be specified in the applicable quotation, invoice, proposal, or agreement.
Depending on the service, we may require:
Clients are responsible for making payments according to the agreed schedule.
Entrepot Media reserves the right to pause, restrict, or discontinue services where payments remain overdue.
7. Third-Party Costs
Unless specifically included in a written quotation, third-party expenses may not be included in our service fees.
Such expenses may include:
Domain registration and renewal
Website hosting
Premium themes
Premium plugins
Software licenses
Advertising budgets
Google Ads expenditure
Meta/Facebook/Instagram advertising expenditure
SMS or messaging charges
WhatsApp API charges
Third-party API charges
Stock images or premium media
External software subscriptions
The client may be responsible for paying these costs separately.
8. Website Development Projects
For website development projects, the client is responsible for reviewing and approving the website before final delivery or launch.
Minor revisions may be included depending on the agreed project scope.
Significant changes to an approved design, functionality, structure, or project scope may result in additional charges and changes to the delivery timeline.
After project completion, additional modifications, maintenance, updates, security management, backups, hosting support, or technical assistance may be charged separately unless covered by an ongoing maintenance agreement.
9. SEO Services
Search engine optimization involves many factors that are outside the direct control of Entrepot Media.
Search engines may change their algorithms, ranking systems, policies, and indexing practices at any time.
Therefore, unless specifically agreed otherwise in writing, we do not guarantee:
A specific search engine ranking
A #1 Google ranking
A specific amount of website traffic
A specific number of leads
A particular revenue result
Permanent ranking positions
We will use reasonable professional practices to improve website visibility according to the agreed SEO scope.
10. Social Media Marketing
Social media platforms are operated by independent third parties and may modify their algorithms, policies, advertising systems, features, or account requirements at any time.
Entrepot Media cannot guarantee specific follower growth, engagement levels, reach, leads, sales, or other outcomes unless expressly stated in a separate written agreement.
Clients remain responsible for the accuracy and legality of information regarding their products, services, offers, claims, and promotions.
11. Paid Advertising
For paid advertising services, advertising expenditure may be separate from our management or service fees.
Advertising platforms such as Google, Meta, and other third-party platforms independently control:
Advertisement approvals
Account restrictions
Advertisement rejection
Cost per click
Cost per lead
Audience reach
Campaign delivery
Platform policies
Account suspension
Entrepot Media cannot guarantee a specific number of leads, conversions, sales, or return on advertising expenditure unless specifically stated in a written agreement.
12. WhatsApp, SMS, RCS and Communication Services
Where we provide WhatsApp Business, SMS, RCS, voice, chatbot, or other communication solutions, clients are responsible for using such services in compliance with applicable laws and the policies of the relevant platform or service provider.
Clients must not use these services for:
Accounts or services may be restricted by third-party providers if their policies are violated.
13. Intellectual Property
Unless otherwise agreed in writing, the content, branding, graphics, designs, code, concepts, layouts, and other materials appearing on the Entrepot Media website are owned by or licensed to Entrepot Media.
They may not be copied, reproduced, distributed, modified, republished, or commercially exploited without prior authorization.
For client projects, ownership and usage rights for final deliverables may be governed by the applicable project agreement, proposal, or quotation.
Third-party software, plugins, fonts, images, themes, APIs, and other licensed materials remain subject to their respective licenses.
14. Client Content and Materials
The client represents that they have the necessary rights, permissions, or licenses to use any text, images, logos, videos, trademarks, databases, or other materials supplied to Entrepot Media.
Entrepot Media will not be responsible for copyright, trademark, privacy, or other claims arising from materials supplied by a client without appropriate authorization.
15. Project Timelines
Any project completion date or estimated timeline is based on the information and requirements available at the time.
Timelines may be affected by:
Delayed client feedback
Delayed content submission
Changes in project scope
Third-party service issues
Technical complications
Platform approval processes
Server or hosting issues
Events beyond our reasonable control
We will make reasonable efforts to communicate significant changes to expected timelines.
16. Cancellations and Refunds
Cancellation and refund eligibility may depend on the specific service, project stage, work already completed, third-party costs incurred, and terms stated in the relevant proposal or agreement.
Payments for completed work, services already delivered, third-party expenses, advertising expenditure, domain registration, hosting, licenses, software subscriptions, or other non-recoverable expenses may be non-refundable.
Any specific refund or cancellation terms included in a quotation, invoice, proposal, or agreement will apply to that service.
17. Confidentiality
Both Entrepot Media and the client should take reasonable measures to protect confidential business information shared during a project.
Confidential information may include:
Confidential information will not intentionally be disclosed to unauthorized third parties except where required to deliver the service or comply with applicable law.
18. Third-Party Platforms
Our services may depend on third-party platforms and providers, including search engines, social media networks, hosting companies, domain registrars, advertising networks, messaging providers, software providers, and APIs.
Entrepot Media is not responsible for outages, policy changes, account restrictions, price changes, data loss, service interruptions, or other actions caused by third-party providers beyond our reasonable control.
19. Limitation of Liability
To the extent permitted by applicable law, Entrepot Media will not be liable for indirect, incidental, special, consequential, or business losses resulting from the use or inability to use our website or services.
This may include loss of profits, revenue, opportunities, data, search rankings, advertising performance, leads, or business reputation resulting from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.
20. No Guarantee of Business Results
Digital marketing and technology services depend on numerous factors, including competition, market conditions, customer behaviour, platform algorithms, advertising budgets, website performance, pricing, products, and business operations.
Past performance or projections should not be considered a guarantee of future results.
21. Suspension or Termination of Services
We reserve the right to suspend or terminate services where reasonably necessary, including in cases involving:
Non-payment
Illegal activities
Misuse of our services
Fraudulent activity
Abuse of our staff or systems
Violation of third-party platform policies
Material breach of agreed terms
Outstanding payments for work already performed may remain payable following termination.
22. Privacy
Our handling of personal information is described in our Privacy Policy.
By using our website or services, you acknowledge that personal information may be processed as described in the applicable Privacy Policy.
23. Changes to These Terms
Entrepot Media may revise these Terms & Conditions periodically to reflect changes in our services, business practices, technology, or applicable requirements.
Updated terms will be published on this page with a revised “Last Updated” date.
Continued use of our website after changes are published constitutes acceptance of the updated terms where permitted by applicable law.
24. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, disputes arising from these Terms & Conditions or the use of our services shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal, India.
25. Contact Us
If you have questions regarding these Terms & Conditions, please contact:
Entrepot Media Pvt. Ltd.
4th Floor, B4, Block-A
Ramdhenu Complex, Mohisgote, Krishnapur
Kolkata – 700102, West Bengal, India
Email: info@entrepotmedia.com
Phone: +91 9641138414
Website: entrepotmedia.com
© 2026 Entrepot Media Pvt. Ltd. All Rights Reserved.
